I called at around 11 am on a Saturday to have our upstairs air conditioning fixed. Nihat said he would call me around 2:00, after finishing another job and he did! He was at my house by 3:15 the same day and had the unit repaired within the hour. I was pleasantly surprised with the price. Nihat was obviously thorough, professional, and very knowledgeable. I will be recommending this company to everyone!